Operation Centre Support

Company Description

At General Dynamics Mission Systems–Canada, our focus extends beyond engineering technology solutions—we are dedicated to cultivating careers. Our mission is to establish a workplace that thrives on diversity, where your beliefs, cultural background, experiences, and ideas are valued and contribute to our collective strength. If you seek a purpose-driven career solving some of the world’s most critical problems, alongside some of the brightest engineering minds, your application is welcome. Join a community where your unique perspective propels innovation.

Job Description

General Dynamics Mission Systems–Canada currently has a new position for a fulltime Operations Support role to provide technical support and troubleshooting for the DND Satellite Communications Operations Centre (SOC). This opportunity offers training, full time hours(shifts) and benefits. This is ideal for someone with a passion for troubleshooting, networking and Satellite communications. This position is located in downtown Ottawa.

Typical Duties

• Logging & processing of technical events and/or generation of incident reports
• Assist clients with minor trouble shooting and modem configurations
• Processing Satellite Access Requests and validating & implementing Satellite Access Authorizations
• Answering SOC Phone, E-Mail, and chat messages
• Coordinate satellite access and de-access activities with DND Operational units
• Providing On-the-job training for new SOC Operators
• Performing shift hand-over briefings
• Collecting and processing post-mission information
• Producing weekly/monthly reports
• Remote Monitor and Control of Satellite Anchor Stations

Qualifications

• Requires a two or three year College diploma as a Technologist and/or equivalent experience, specializing in electronics, telecommunications
• Ability to communicate effectively with customer at a variety of authoritative levels
• Ability to troubleshoot, using initiative and judgement, applying knowledge gained from previous experience
• Possesses the flexibility and the ability for quick and knowledgeable response to technical and customer service related issues
• Good appreciation of the customer's facility, methods of operation and sensitivities
• Knowledge and skill in using computer desktop applications (i.e. Microsoft Office tools)
• Must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident.

Assets but not required:

• Previous Canadian Forces experience or working in a military environment
• Experience with commercial and/or military SATCOM networks
• Experience with large terrestrial SATCOM terminals

Additional Information

We believe the unique contributions of each of our colleagues are key in our ability to drive innovation. By fostering a culture of belonging, encouraging idea sharing at all levels, and reinforcing the very real impact of what we do, we offer an environment where everyone can take pride in their work. We respect diverse opinions, and value the lived experiences each and every one of us bring to our workplace. If you require accommodation during any stage of the application process, please contact Human Resources via recruitment@gd-ms.ca.